Code of ETHICS
Motor Traders Association - NSW |
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As an MTA NSW member Adz Tyre & Battery adheres to the MTA's Code of Ethics. It is a public commitment that as an MTA member Adz Tyre & Battery will go about their business professionally and fairly.
It is this understanding which sets Adz Tyre & Battery as an MTA members apart from the others in our industry and provides an advantage in the marketplace over non-member competitors.
MTA members will:
Act honestly and fairly in all dealings with the public and conduct business with strict professional courtesy and integrity;
Comply with state and federal laws, regulations and codes of practice applicable to their business or duties;
Offer a firm quotation for repairs to a vehicle including parts, labour and sub-contracting, or where this is not possible make it clear to the consumer that only an estimate, not binding on either party, is being furnished;
Notify the consumer in advance of any dismantling charges necessary to arrive at a quotation;
Notify the consumer and seek permission to continue work if during the progress of any work it appears that the estimated charges will be exceeded;
Provide on invoices full details of work carried out and charges for labour, spare parts, materials, parts disposal, environmental levies and subcontractors used;
Guarantee repairs and service performed against failure due to defective parts supplied by the repairer or the faulty workmanship for a specific number of kilometres or period of time (subject to the consumer's rights at law);
Not knowingly mislead a consumer in relation to the condition of a vehicle or be a party to improper practice ion relation to the sale or purchase of a vehicle;
Pass an unencumbered title to any vehicle sold, but in the event that the encumbrance cannot be cleared, make good loss suffered by the consumer;
Provide reasonable facilities to enable prospective purchasers to examine any vehicle prior to sale; and
Not misrepresent any product or service in any form of advertisement published or displayed and ensure that all claims and descriptions made in any such form of advertising are genuine.
It is this understanding which sets Adz Tyre & Battery as an MTA members apart from the others in our industry and provides an advantage in the marketplace over non-member competitors.
MTA members will:
Act honestly and fairly in all dealings with the public and conduct business with strict professional courtesy and integrity;
Comply with state and federal laws, regulations and codes of practice applicable to their business or duties;
Offer a firm quotation for repairs to a vehicle including parts, labour and sub-contracting, or where this is not possible make it clear to the consumer that only an estimate, not binding on either party, is being furnished;
Notify the consumer in advance of any dismantling charges necessary to arrive at a quotation;
Notify the consumer and seek permission to continue work if during the progress of any work it appears that the estimated charges will be exceeded;
Provide on invoices full details of work carried out and charges for labour, spare parts, materials, parts disposal, environmental levies and subcontractors used;
Guarantee repairs and service performed against failure due to defective parts supplied by the repairer or the faulty workmanship for a specific number of kilometres or period of time (subject to the consumer's rights at law);
Not knowingly mislead a consumer in relation to the condition of a vehicle or be a party to improper practice ion relation to the sale or purchase of a vehicle;
Pass an unencumbered title to any vehicle sold, but in the event that the encumbrance cannot be cleared, make good loss suffered by the consumer;
Provide reasonable facilities to enable prospective purchasers to examine any vehicle prior to sale; and
Not misrepresent any product or service in any form of advertisement published or displayed and ensure that all claims and descriptions made in any such form of advertising are genuine.
References
More information
Download the full code below. For more information contact the MTA https://www.mtansw.com.au
| code_of_ethics_2016.pdf |
